Virtus Lagoon Publishing Co.

Refund and Returns Policy

Refunds & Returns Policy

Effective Date: March 7, 2026

Refunds and Returns Policy for Virtus Lagoon Publishing

This Refunds and Returns Policy explains how Virtus Lagoon Publishing handles returns, refunds, and product eligibility for purchases made through virtuslagoon.com. By placing an order through our website, you agree to the terms described in this policy.

Virtus Lagoon Publishing wants customers to feel confident when purchasing our books and products. Therefore, this policy outlines the conditions under which returns and refunds are accepted.

Return period

Customers may request a return within 30 days of delivery.

However, requests submitted after the 30-day return window may not qualify for a refund.

To start a return request, customers should contact us through our Contact page or email us at support@virtuslagoon.com.

Item condition for refunds and returns

To qualify for a return, the item must meet the following requirements:

  • The item remains in original condition
  • The item shows no damage
  • The item does not show excessive wear or alteration
  • The item includes all original components or packaging when possible

If an item does not meet these conditions, Virtus Lagoon Publishing may deny the return request.

Return shipping responsibility

Customers must pay the cost of return shipping.

However, if the item arrives damaged or incorrect due to our error, Virtus Lagoon Publishing will review the situation and provide return instructions.

Additionally, customers should use a trackable shipping service whenever possible. Without tracking, we cannot guarantee that the returned item reaches us.

Refund eligibility

Once we receive and inspect the returned item, we determine whether the refund qualifies under this policy.

If the item qualifies, Virtus Lagoon Publishing refunds only the original purchase price of the item.

However, the following costs remain non-refundable:

  • Customs duties, import taxes, or VAT charged by a customer’s country
  • Original shipping charges
  • Return shipping costs
  • Handling fees

Processing refunds

Once the returned item has been received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If approved, refunds will be processed to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or incorrect items

If an item arrives damaged, defective, or incorrect, customers should contact Virtus Lagoon Publishing within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the damaged or incorrect item if possible

We will review the issue and provide instructions for replacement or refund when appropriate.

Digital products

If Virtus Lagoon Publishing sells digital products such as ebooks or downloadable content, those items are generally non-refundable once downloaded or accessed, unless required by law.

International orders

For international orders:

These fees are collected by local authorities and are not refundable by Virtus Lagoon Publishing.

Customers remain responsible for any customs duties, import taxes, or VAT charged by their country.

Contact information

For more information about how customer data is collected and stored, please review our Privacy Policy.

For questions regarding refunds or returns, please contact:

Virtus Lagoon Publishing Co.
Email: support@virtuslagoon.com
Website: https://virtuslagoon.com

This Refunds and Returns Policy applies to all purchases made through Virtus Lagoon Publishing unless otherwise stated.